Practitioners Mastermind Program Terms and Conditions

The Practitioners Mastermind is an 8-week facilitated learning experience for sustainability practitioners. The program includes:

• Four 2-hour live mastermind sessions facilitated every other week via Zoom;

• Four pre-session surveys with integrated insights analysis;

• Access to a curated resource library (including templates, frameworks, guides, etc.);

• Peer accountability pods; and

• Community discussions between sessions.

2.1 Schedule and Format

Sessions: Four live sessions held every other week via Zoom. Specific session dates and times will be communicated to registered Participants at least one week prior to the program start date.

Cohort Size: Limited enrollment with small accountability pods to ensure meaningful peer connection and engagement.

2.2 Session Recordings

All live sessions will be recorded for internal use only. These recordings are not provided to Participants and will not be posted or shared publicly.

Session recordings are used solely by the CTFutures facilitation team to create written summaries of key insights, themes, and discussions. These summaries will be anonymized and shared with all Participants, ensuring that the Chatham House Rule is maintained and Participants can share freely in the sessions without concern.

By participating in sessions, you consent to being recorded for this internal facilitation purpose.

2.3 Technology Requirements

Participants are responsible for ensuring they have:

• Reliable internet connection capable of video conferencing;

• Access to Zoom (free account is sufficient);

• A working camera and microphone for active participation; and

• Email access for surveys, communications, and resource sharing;

CTFutures is not responsible for a Participant’s technical issues that prevent attendance or participation.

2.4 Schedule Modifications

CTFutures reserves the right to modify session dates or times with reasonable advance notice (minimum 24 hours) due to:

• Facilitator illness or emergency;

• Technical outages beyond our control; and

• Other unforeseen circumstances.

In the event of a session cancellation or rescheduling, we will work with participants to find an alternative date. If a suitable alternative cannot be arranged, a pro-rated refund or credit may be offered at CTFutures' sole discretion.

3.1 Program Fee

Standard Program Fee: $1,497 CAD (inclusive of taxes)

Buddy Discount: Purchase your spot at full price and receive a code for 50% off for one friend in accordance with the Buddy Discount Terms at Section 3.5 below.

3.2 Payment Due Date

We must receive full payment or have accepted a payment plan in accordance with Section 3.3 below by the application close date to secure your spot in the program. Registration is not confirmed until payment is received in full or a payment plan has been entered into.

3.3 Payment Plans

Payment plans are available upon request. If you select a payment plan:

• Final payment must be received by the date of the second session;

• Failure to make scheduled payments may result in removal from the program without refund; and

• Refund eligibility (see Section 4) is based on the total amount paid to date, not the full program fee.

3.4 Currency

All fees are in Canadian Dollars (CAD). Payment processing is handled through Square, which may apply currency conversion fees for payments made in other currencies.

3.5 Buddy Discount Terms

The Buddy Discount program allows full-price registrants to share a 50% discount code with one friend.

Discount Code Issuance:

• Buddy discount codes are issued only to Participants who register at the full price of $1,497 CAD (inclusive of taxes).

• Codes will be emailed within 2 business days of completing your full-price registration.

• Each full-price registration receives one unique discount code.

Discount Code Usage:

• Each buddy code provides a 50% discount ($748.50 CAD, inclusive of taxes) [CA1] and can be used by one person only.

• Codes cannot be redeemed by the original purchaser or used for multiple registrations.

• Codes must be redeemed by the application close date.

• Codes cannot be combined with other discounts or promotions.

Refund Terms for Buddy Discount:

• If a full-price participant cancels and receives a refund, their issued buddy code will be deactivated.

• If a buddy code recipient cancels, standard refund terms apply based on their discounted payment amount.

• Emergency exception refunds or credits (see Section 4) are issued based on the amount actually paid (full price or discounted price).

Participant Cancellations:

• Cancellations made 8 or more days before the program start date are eligible for a full refund.

• Cancellations made 7 days or less before the program start date or up to 2 days after the first session are subject to a 50% refund.

• Cancellations made 3 days or more after the first session are non-refundable.

• All cancellation requests must be submitted in writing to info@ctfutures.ca.

• Refunds will be processed within 10 business days of receiving your cancellation request.

Emergency Exception:

In the event of a medical emergency or death of an immediate family member (defined as a spouse, parent, or child):

• Before the program starts through completion of the first session, Participants are eligible for a full refund.

• After the first session through the end of the program, Participants may request a credit toward a future CTFutures program equal to 100% of the amount paid by the Participant.

• Credits are valid for 18 months from the date of issue and are non-transferable.

• Credits cannot be redeemed for cash.

• Emergency exception requests must be submitted in writing to info@ctfutures.ca.

CTFutures Cancellations:

• We reserve the right, in our sole discretion, to cancel the program due to insufficient enrollment or unforeseen circumstances.

• If we cancel the program, we will provide a full refund within 10 business days.

• We will provide at least 7 days' notice of cancellation.

No-Shows:

• Failure to attend sessions does not constitute grounds for a refund.

• Written summaries will be provided to registered Participants who miss live sessions.

5.1 Participation Expectations

To gain maximum value from this program, Participants are expected to:

• Attend live sessions whenever possible (written summaries are provided for missed sessions, but live participation is strongly encouraged);

• Complete pre-session surveys (10-15 minutes each);

• Actively participate in group discussions and activities;

• Engage with your assigned accountability pod; and

• Contribute to community discussions in a meaningful and respectful manner.

5.2 Code of Conduct

All Participants must:

• Treat fellow participants, facilitators, and CTFutures staff with respect and professionalism;

• Create a supportive and collaborative learning environment;

• Refrain from discriminatory, harassing, or disruptive behavior; and

• Respect diverse perspectives and experiences.

CTFutures reserves the right to remove any Participant who violates this code of conduct. No refund will be provided in cases of removal due to code of conduct violations.

5.3 Chatham House Rule

This program operates under the Chatham House Rule to encourage open and honest discussion. Under this rule:

• Participants are free to use information received during sessions, provided that such information does not include confidential business information, personal information about other participants, or proprietary methodologies identified as confidential by the contributor.

• Participants must NOT reveal the identity or affiliation of any speaker or participant, nor may they attribute specific comments to other Participants.

By registering for this program, you agree to honour the Chatham House Rule and maintain the confidentiality of other Participants' identities and contributions.

5.4 Accountability Pods

Participants will be assigned to small accountability pods to support deeper connection and peer learning. Pod assignments will be made by CTFutures based on factors such as experience level, sector, or geographic region.

While participation in accountability pods is encouraged, CTFutures is not responsible for ensuring engagement among pod members. The success of accountability pods depends on the commitment and participation of pod members themselves.

If you experience challenges with your accountability pod, please contact info@ctfutures.ca and we will work with you to find a solution.

6.1 Program Materials and Resources

All frameworks, templates, guides, presentations, and other materials provided as part of this program (collectively, “Program Materials”) are the property of CTFutures or its licensors, and are protected by copyright.

As it relates to Program Materials, you may:

• Use Program Materials for your personal professional development;

• Adapt frameworks and templates for use in your own consulting practice or within your organization; and

• Reference Program Materials in your work with appropriate attribution to CTFutures.

As it relates to Program Materials, you agree not to:

• Sell, license, or commercially distribute Program Materials;

• Claim Program Materials as your own original work;

• Share Program Materials publicly (e.g., posting to social media, blogs, or resource-sharing platforms) without the prior written permission from CTFutures; or

• Remove copyright notices or attributions from Program Materials.

6.2 Session Recordings

Session recordings are for internal use by CTFutures staff and facilitators only. Recordings are used to create anonymized written summaries for Participants and will not be distributed, shared, or made available to Participants or any third parties.

6.3 Participant Contributions

By participating in sessions and community discussions, you grant CTFutures a non-exclusive, royalty-free license to use, reference, and incorporate general insights and themes from Participant contributions into future CTFutures materials, provided that:

• Your identity and affiliation remain confidential (in accordance with Chatham House Rule); and

• Any proprietary information or trade secrets you identify as confidential are not used.

You retain ownership of any specific frameworks, methodologies, or materials you personally develop and share during the program.

7.1 Professional Development Program

This program is designed for professional development and peer learning among experienced sustainability practitioners. It is NOT a guarantee of specific business outcomes, client acquisition, revenue growth, or career advancement. Your results will depend on many factors including your own effort, business context, and market conditions.

7.2 No Professional Advisory Relationship

Participation in this program does not create a formal consulting or advisory relationship between you and CTFutures beyond the scope of this program. Any guidance, frameworks, or insights provided are for educational purposes and should not be considered as formal legal, financial, or strategic advice specific to your situation.

7.3 Peer Contributions

While this program brings together experienced practitioners, CTFutures does not verify, endorse, or guarantee the accuracy, completeness, or applicability of insights, advice, or recommendations shared by other Participants. You are responsible for evaluating and applying any peer contributions in the context of your own professional judgment.

7.4 Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CTFUTURES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, REGARDLESS OF THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT OR OTHERWISE) ON WHICH THE CLAIM IS BASED OR WHETHER THE DAMAGES WERE FORESEEABLE OR WHETHER OR NOT CTFUTURES WAS ADVISED OF THE POSSIBILITY OF THE DAMAGES, ARISING FROM:

• YOUR PARTICIPATION IN OR INABILITY TO PARTICIPATE IN THE PROGRAM;

• TECHNICAL DIFFICULTIES OR SERVICE INTERRUPTIONS;

• APPLICATION OR MISAPPLICATION OF PROGRAM CONTENT OR PEER INSIGHTS TO YOUR BUSINESS;

• INTERACTIONS WITH OTHER PROGRAM PARTICIPANTS;

• THESE TERMS AND CONDITIONS; OR

• ANY OTHER SERVICE RENDERED BY CTFUTURES.

IN NO EVENT WILL CTFUTURES BE LIABLE TO ANY THIRD PARTY FOR ANY DAMAGES, INCLUDING ANY LOST PROFITS, LOST SAVINGS OR OTHER INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES ARISING FROM THESE TERMS AND CONDITIONS, PARTICIPATION IN ANY OF OUR PROGRAMS, OR THE USE OF OUR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

NOTWITHSTANDING ANY OF THE ABOVE, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS AND CONDITIONS, PARTICIPATION IN ANY OF OUR PROGRAMS, OR THE USE OF OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID OVER THE LAST TWELVE (12) MONTHS [CA1] FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM.

8.1 Application of General Terms and Conditions

These Program Terms & Conditions supplement and are to be read together with CTFutures' General Terms and Conditions available at ctfutures.ca. In the event of any conflict between these Program Terms and the General Terms and Conditions, these Program Terms shall govern with respect to your participation in the Practitioners Mastermind.

8.2 Privacy

Your personal information will be collected, used, and protected in accordance with CTFutures' Privacy Policy. By registering for this program, you consent to the collection and use of your information as described in the Privacy Policy available at ctfutures.ca.

8.3 Changes to Program Terms

CTFutures reserves the right to make minor modifications to these Program Terms & Conditions. Material changes will be communicated to registered Participants via email. Your continued participation in the program after receiving notice of changes constitutes acceptance of those changes.

8.4 Governing Law

These Program Terms & Conditions are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes shall be subject to the exclusive jurisdiction of the courts of Ontario.

8.5 Severability

If any provision of these Program Terms & Conditions is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

8.6 Entire Agreement

These Program Terms & Conditions, together with CTFutures' General Terms and Conditions and Privacy Policy, constitute the entire agreement between you and CTFutures regarding your participation in the Practitioners Mastermind.

8.7 Contact Information

If you have any questions about these Program Terms & Conditions, please contact us at:

CTFutures

203-275 Slater Street

Ottawa, Ontario K1P 5H9

Email: info@ctfutures.ca